New Age Partners

Organizations are not only seeking to provide better experiences for both customers and employees; they equally expect and want superior experiences from vendors and their channel partners as well. In a 2019 IDC study around the IT buyer experience, about 70% of the organizations surveyed indicated that vendors with a reputation for providing excellent support garnered more trust and confidence. “Quality of vendor support” was highlighted by Canadian IT decision makers as being an important attribute when it came to their most trusted vendors/service providers.

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Enabling Digital Transformation with Improved User Experience

The Need to Drive Employee ExperienceCustomer Experience is Being Transformed