New Age Partners

Organizations are not only seeking to provide better experiences for both customers and employees; they equally expect and want superior experiences from vendors and their channel partners as well. In a 2019 IDC study around the IT buyer experience, about 70% of the organizations surveyed indicated that vendors with a reputation for providing excellent support garnered more trust and confidence. “Quality of vendor support” was highlighted by Canadian IT decision makers as being an important attribute when it came to their most trusted vendors/service providers.

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Enabling Digital Transformation with Improved User Experience

As we move into the next phase of going back to the workplace and accelerating digital transformation (DX), organizations must prioritize DX projects that improve user experience, like solutions that allow seamless remote work, better mobile customer engagement, and smoother deployment of digital platforms.

The Need to Drive Employee ExperienceCustomer Experience is Being Transformed